...And from the "Confirming What We Already Suspected Department"

"Better prioritization, fewer interruptions, and concentrated information that's easy to find and manage helps people become more productive and stop wasting their colleagues' time."

"Avoid IM...unless real-time interaction will truly add value to the communication. A one-minute interruption of your colleagues will cost them ten minutes of productivity as they reestablish their mental context and get back into 'flow.'"

"Excessive word count and worthless details are making it harder for people to extract useful information. The more you say, the more people tune out your message."

Ten Steps for Cleaning Up Information Pollution (Jakob Nielsen's AlertBox, Jan. 5, 2004), and Information Pollution (August 11, 2003).

January 18, 2004 in Web/Tech | Permalink | Comments (49)

Rory Blyth from the PDC in LA

On Bill Gates' PDC keynote today in Los Angeles

"What really held my attention, though, was the guy. It was watching Bill Gates address a room full of nerds while I thought about how all these weird people came to this weird city just to learn more about the products being put out by the company he started. It must be a weird feeling to know that there are people in the audience who rented crappy cars in Las Vegas and drove at high rates of speed through narrow desert highways that are more like living museums than they are valid transportation routes, just to come and check things out.

"I mean, thousands of people all packed into this giant building just because Bill Gates wrote 'donkey.bas'.

"That's nuts."

October 27, 2003 in Web/Tech | Permalink | Comments (6)

On tools...

"We do not use tools simply because they are friendly. We use tools to accomplish tasks, and we abandon tools when the effort required to make the tool deliver exceeds our threshold of indignation -- the maximum behavioral compromise that we are willing to make to get a task done."

Paul Saffo
Director and Roy Amara Fellow
Institute for the Future

August 11, 2003 in Web/Tech | Permalink | Comments (8)